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This contract is made under the following terms and conditions. Please read these terms and conditions carefully as they affect your rights and liabilities under the law.

Parties to the contract

The contract is between you (The Buyer) and CRAFTY ROO DESIGNS (The Seller). The goods shall be the products supplied by the seller to the buyer according to these terms and conditions.


We will take payment from your card at the time you place your order. Taking payment does not mean we have accepted your order and in the event of us not accepting your order, a full refund will be given as soon as reasonably possible (and in any event within 14 days of us advising you that your order has not been accepted).

If you are subscribing to the Ongoing Payment Option on our Monthly Make, this will then be taken on the same day each month until you cancel your subscription either via Paypal, your members area or contact us to do this on your behalf.  Full details of the Monthly Make Subscription can be found here.

Unless otherwise stated, all prices shown are inclusive of VAT. The prices shown do not include any delivery costs, which will be added to your total order price where applicable.

Except where otherwise set out in these Terms of Sale, the price payable by you for the goods is the price given by CRAFTY ROO DESIGNS at the time you place your order.

All products remain the property of CRAFTY ROO DESIGNS until paid for in full.


Delivery times are given in good faith and approximate only. Please refer to our delivery page for full details on delivery areas and charges. We cannot be held responsible for any direct or indirect expenses caused due to late delivery. We make every effort to deliver all your items within the specified period set and we will always do everything within our power to keep to a delivery date but there may be circumstances beyond our control that cause delays. We shall contact you to let you know if we are having any problems getting a delivery to you within that time. Late delivery does not constitute a reason for the buyer to cancel the contract. We also reserve the right to deliver the goods in more than one visit when deemed necessary.

We advise you to inspect the goods upon delivery. If any damages are discovered after delivery they must be notified to us in writing via email ( within 14 days following the delivery time. Any claims submitted after this period will not be accepted.

Your Rights to Cancel

As a retail consumer you may cancel your contract with us in writing at any time up to the end of the fourteenth day from the date you received the goods.
All returned goods must be unused and in their original packaging and be in the condition they were when delivered to you. We will deduct monies from refunds where goods show signs of unreasonable use leading to diminished value. The goods are returned at your own cost and risk and must be returned within 14 days of you notifying us of your wish to cancel your order. If you cancel the goods prior to delivery but the goods have already been dispatched, you must accept delivery and return the goods to us in the same manner stated above. 

If you do not pay the costs of return delivery, we shall be entitled to deduct these costs from the amount of your refund. The goods remain your responsibility until we have accepted your return delivery.

Once you have cancelled your order and we have received any relevant returned goods, any payment taken by us will be returned to your original payment method as soon as possible and in any event within 14 days of cancellation. If you chose the option to have the goods delivered by more expensive means than our cheapest standard delivery option offered, you will only be refunded the cost of the standard delivery option.

Where goods/were purchased at a Craft exhibition these do not fall under the "Distance Selling Regulations" as these item/s were purchased in person. Should you wish to return them please contact us. You must include a copy of all sales and payment receipts. All good must be returned in the same manner as stated above.

DIGITAL FILES AND DOWNLOADS: We reserve our right under the Digital Selling and DSR Laws to not refund or exchange a DIGITAL DOWNLOAD product once the order has been completed and processed. Downloads are automatically processed once payment is received and the order has completed it is not eligible for any kind of refund or exchange under any circumstances under International Digital Selling Regulations.  If you have an issue with a download please let us know so we can try and help you. We strongly urge you to ensure that you double-check all download orders before proceeding through checkout to ensure you are purchasing the correct item - all download descriptions and graphics will fully detail what you receive - please ensure you are ordering the correct version.

Our Right to Cancel

We reserve the right to cancel the Contract between us if:

  1. We have insufficient stock to fulfil the order or you have ordered items which have been discontinued.

  2. A pricing error had occurred on the Web site.

If we cancel your order in part or in full, you will be notified by email and we will refund your payment method that was used for the transaction with the full cost of any cancelled items within 14 days of cancellation. We shall not be held liable to pay any additional compensation for any reason. There may be times when we or our suppliers have insufficient stock to complete the order or the items may have been discontinued, in these circumstances we may offer alternative items of equivalent quality and price. Should this be the case, you will be notified in writing prior to your delivery; if we receive no instruction to the contrary this will be taken as acceptance of the changes.

Quality and Guarantee

Any proprietary goods manufactured and supplied by other companies will be subject to their own guarantee.

We will request that the items be returned to us and in such circumstances you must return goods to us or we may ask for you provide us with photographic evidence of the alleged defect.

If after examination the alleged defect is found by us or by our supplier to be manufacturing fault and therefore covered by the product Guarantee, we shall either replace the goods or refund the cost of returning the goods to us. We shall not be liable for a breach of any of the warranties if:

  1. You continue to use the item and aggravate its condition after giving notice of the fault.

  2. The defect arises because you have failed to follow our or the manufacturer’s instructions as to the storage, installation, commissioning, use or maintenance of the product or in the absence of written instructions observed accepted practices.

  3. You alter or attempt a repair of the product in any way. If we comply with the above condition we shall have no further liability for a breach of any of the warranties in respect of these goods.

Once we have agreed the return of a faulty item, you have 30 days from the date of the agreement to return the item to us. We will not accept returns received after 30 days. Any goods replaced and returned to us will become our property. 


You may not transfer any of your rights under these Product Terms & Conditions to any other person.

If you breach these Product Terms & Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Product Terms & Conditions.

We shall not be responsible for any breach of these Product Terms & Conditions caused by circumstances beyond our reasonable control. Except as expressly set out in these Terms & Conditions, use of your personal information will be made in accordance with our privacy policy.

By registering any of your personal details with CRAFTY ROO DESIGNS you are agreeing to allow us to contact you regarding any of our products or services. We will not pass on any of your personal details to third parties for marketing purposes.

These Product Terms & Conditions are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England.


The information contained on the website is for information purposes. CRAFTY ROO DESIGNS is not providing any recommendations or endorsements to any product or service promoted on the website.

Website Access

The content of our website or may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means.

Should you require any further information please contact us

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