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Terms & Conditions

Refunds/ Exchanges And Cancellations

If you cancel your order before order has been shipped, you will have your payment refunded and no further action is required.

If you receive your order and you are not completely satisfied or would like to cancel your order you may return it to us in an unused condition and in the original undamaged packaging within 14 days of purchase and we will refund you the cost of the product.

You are responsible for the safe return of any products to us, as well as any costs incurred while doing so. We recommend you obtain a receipt of postage from the Post Office as proof of postage, as we cannot be held responsible for goods that get lost in transit.

Please contact us at sales@craftyroodesigns.co.uk for our mailing details and further information.

Should you receive damaged/faulty or incorrect goods we will offer a replacement item or, if unavailable, an alternative or a full refund. If the error was ours we will also refund any return delivery costs.

Delivery Information/Prices and Times

Please Note: We currently only ship to the United Kingdom, therefore if you are based outside of the UK and are interested in purchasing some of our products please drop us an email Sales@craftyroodesigns.co.uk

We do our best to keep our postage costs as low as possible. And for that reason we charge the following:

  • Stamp Only Orders.

All of our Stamp only orders are shipped completely free of charge, no matter how big or small your order is.

  • Other Items.

All other orders (i.e. non Stamp orders of orders containing both stamps and other items) with a value of less than £20.00 we charge a flat rate of £1.50 shipping.

However, if your total order exceeds £20.00 your order will be shipped completely free of charge.

Delivery Timescales

We aim to ship all orders within 48 hours of receiving cleared payment. All orders will be shipped via Royal Mail, at our discretion we may post high value or large size orders via recorded delivery.

It is unlikely but in the event that we cannot complete your order within a reasonable timeframe we will contact you.